if you've ever used a library, you should probably read this. it's a very entertaining account of life as a civil servant in a unique position. very funny stuff. I'm on last chapter and i have just torn through it. it reads really quickly so get it from the library or wait for paperback
a friend who spent the end of november in london picked this book up for me. it's highly enjoyable, but he does wear you down a bit with the constant complaining. still it's rather funny and if you're a fan of topgear and clarkson's persona, then there's a good chance you'll enjoy this as well