Me: Hello, I placed an order for "Alice In Wonderland (Two-Disc 60th Anniversary Blu-ray/DVD Combo)" just a bit ago and right after doing so I noticed that there is a $10 coupon available for it directly from Disney. If you could please adjust my order to reflect this, or provide me with a credit I could use in the future instead, it would be greatly appreciated. Thanks!
Mahesh: Hello, my name is Mahesh. I'll be happy to help you today.
[My name], let me look into the order.
Me: Thank you, The order number is [insert order number]
Mahesh: Thank you for waiting, [My name].
I've checked the item, and i'm unable to find the $10 coupon you're referring to, on the website.
Me: It is a coupon offered by Disney. You go to this website
http://www.disneymovierewards.go.com/promotions/special-offers/alice-upgrade and put in a code from a movie you have bought from them previously and they give you a $10 coupon you can print and take to any store. I was hoping I could use it for here instead, since I prefer to do my shopping with Amazon.
Mahesh: [My name], I've checked the offer details and see that thiis is offered by Disney, and so we're unable to make it apply to this order, now
Me: So then the only way I could use it would be to cancel my order and buy it in a store that honors their coupon instead? I was really hoping I could get it honored here instead.
Mahesh: [My name], I understand your concern, and i'm sorry for the inconvenience this may cause to you.
As I mentioned earlier, as this is offered by Disney, we're unable to make this apply to you on this order.
Me: Alright, well thank you for you time anyways.
Mahesh: You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great day.
Mahesh from Amazon.com has left the conversation.